Using the Mobile App

Where do you download the Axsy Field Service Mobile App?
iOS Devices To download the Axsy Field Service Mobile App on an iOS device, please use this link from the App Store: https://apps.apple.com/gb/app/axsy-...
Mon, 15 Feb, 2021 at 8:58 PM
Logging In to the Mobile App
Logging into the Axsy Field Service Mobile App entails logging in to Salesforce. By default, the login screen is for a Production Org. To login to a San...
Mon, 15 Feb, 2021 at 8:59 PM
Accessing the Service Appointment Calendar
The Axsy Field Service Mobile App has a calendar that displays, by default, all Service Appointments for the current month as well as the last week of the p...
Mon, 15 Feb, 2021 at 9:00 PM
Navigation
The Axsy Field Service Mobile App has a UI very similar to Salesforce's Field Service App.  For a breakdown of how to navigate the app and informa...
Mon, 15 Feb, 2021 at 9:11 PM
Refreshing Data Using Pull-to-Refresh
To pull-to-refresh data from Salesforce, swipe down and then release when you see the spinning animation. If the app has internet connection it will retriev...
Mon, 5 Oct, 2020 at 11:14 AM
Working Offline
Log In to the Axsy Field Service Mobile App 1. When no internet connection is available, a blue banner will appear at the top of the display screen for...
Mon, 15 Feb, 2021 at 9:14 PM
Logging Out of the Mobile App
1. To log out of the Axsy Field Service Mobile App, navigate to Settings > Manage Account. Please see this article for more information on how to na...
Mon, 15 Feb, 2021 at 9:18 PM
Refreshing data using the Sync Now Button
The Axsy Field Service Mobile App allows users to receive updated data from Salesforce when an internet/data connection is available with Delta Sync. This c...
Mon, 15 Feb, 2021 at 9:22 PM
Viewing Files
Users can view Files in the Axsy Field Service Mobile App via the Related tab of a record. Accepted File Formats iOS devices support these formats ...
Mon, 15 Feb, 2021 at 9:24 PM
Talk-to-Text Functionality
When using the Axsy Field Service Mobile App, users can speak into the microphone to fill in any text field that brings up the keyboard.  Please ensure ...
Mon, 15 Feb, 2021 at 9:28 PM
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