Using the Mobile App

Where do you download the Axsy Field Service Mobile App?
iOS Devices To download the Axsy Field Service App on an iOS device, please use this link from the App Store: https://apps.apple.com/gb/app/axsy-field-s...
Wed, 23 Sep, 2020 at 1:41 PM
Logging In to the Mobile App
Logging into the Axsy Field Service App entails logging in to Salesforce. By default, the login screen is for a Production Org. To login to a Sandbox or...
Wed, 23 Sep, 2020 at 1:49 PM
Accessing the Service Appointment Calendar
The Axsy Field Service App has a calendar that displays, by default, all Service Appointments for the current month as well as the last week of the previous...
Wed, 23 Sep, 2020 at 1:57 PM
Navigation
The Axsy Field Service App has a UI very similar to Salesforce's Field Service App.  For a breakdown of how to navigate the app and information on...
Mon, 5 Oct, 2020 at 11:13 AM
Refreshing Data Using Pull-to-Refresh
To pull-to-refresh data from Salesforce, swipe down and then release when you see the spinning animation. If the app has internet connection it will retriev...
Mon, 5 Oct, 2020 at 11:14 AM
Working Offline
1. When no internet connection is available, a message will alert the user that the app is operating offline.  2. A grey banner will appear at the ...
Mon, 5 Oct, 2020 at 11:15 AM
Logging Out of the Mobile App
1. To log out of the Axsy Field Service App, navigate to Settings and select Manage Account. Please see this article for more information on navigating...
Mon, 5 Oct, 2020 at 11:18 AM
Refreshing data using the Sync Now Button
The Axsy Field Service App allows users to receive updated data from Salesforce when an internet/data connection is available with Delta Sync. This can be a...
Fri, 16 Oct, 2020 at 3:57 PM
Viewing Files
Users can view Files in the Axsy Field Service App via the Related tab of a record. iOS devices support these formats for Files under a Related tab: p...
Mon, 5 Oct, 2020 at 11:19 AM
Talk-to-Text Functionality
When using the Axsy Field Service App, users can speak into the microphone to fill in any text field that brings up the keyboard.  Please ensure that th...
Mon, 26 Oct, 2020 at 3:33 PM
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