FAQs

What Events trigger Push Notifications in the Mobile App?
Events are activity that will send a notification to the Axsy Field Service App. Changes made to these features will trigger a push notification:  A Ch...
Mon, 5 Oct, 2020 at 11:54 AM
Is the Axsy Mobile App database encrypted?
Yes. The Axsy Mobile App uses a local database that is secured using standard AES-256 encryption. Please see the following article for more information ...
Tue, 14 Jul, 2020 at 11:55 AM
How is my data processed?
The Axsy Field Service App sits directly on top of Salesforce. Please see this article for an illustration: Utilising Standard Salesforce FSL Objects Du...
Tue, 14 Jul, 2020 at 11:57 AM
How long does the app database persist?
The database – that stores all the data synced at login to the app – persists until the user logs out of the Axsy Field Service App. Once the user has l...
Mon, 26 Oct, 2020 at 3:31 PM
Can I logout of the app if there are items in the Pending Uploads Queue?
Users can logout if there are errors that are in the Pending Uploads Queue, however, there will be two prompts that need to be confirmed beforehand. The pro...
Mon, 26 Oct, 2020 at 3:32 PM
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