FAQs

What Events Trigger Push Notifications in the Mobile App?
Events are activity that will send a notification to the Axsy Field Service Mobile App. Changes made to these features will trigger a push notification:  ...
Wed, 20 Apr, 2022 at 5:21 PM
Is the Axsy Mobile App Database Encrypted?
Yes. The Axsy Mobile App uses a local database that is secured using standard AES-256 encryption. Please see the following article for more information ...
Wed, 20 Apr, 2022 at 5:22 PM
How is My Data Processed?
The Axsy Field Service App sits directly on top of Salesforce. Please see this article for an illustration: Utilising Standard Salesforce FSL Objects Du...
Wed, 20 Apr, 2022 at 5:24 PM
How Long Does the App Database Persist?
The database – that stores all the data synced at login to the app – persists until the user logs out of the Axsy Field Service Mobile App. Once the use...
Wed, 20 Apr, 2022 at 5:25 PM
Can I Logout of the App if there are Items in the Pending Uploads Queue?
Users can logout if there are errors that are in the Pending Uploads Queue, however, there will be two prompts that need to be confirmed beforehand. The pro...
Wed, 20 Apr, 2022 at 5:47 PM
Can I Use Map Routing While Offline?
When your device is offline, the data displayed in the external map application is outside of Axsy's control. Therefore, it is recommended that you: ...
Wed, 20 Apr, 2022 at 5:32 PM
What Barcode Formats are Supported for Scanning?
The following barcode formats are supported when scanning one in with the camera:  UPC E CODE 39 CODE 39 MOD 43 EAN 13 EAN 8 CODE 93 CODE 128 PDF 4...
Wed, 20 Apr, 2022 at 5:33 PM
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