The Axsy Field Service App supports Salesforce's Mobile Screen Flow customisation. This means that users can build Flows to speed up processes and execute them in the Axsy Mobile App. 

In order to access Screen Flows in the app, users need to add the Flow Action to the Salesforce Mobile and Lightning Experience Actions section of the Page Layout for an Object Record.

Other Flow types (e.g. Auto-launched Flows) are designed to run on the Salesforce Platform and are not supported on the Axsy Retail Execution Mobile App. 


The Axsy Field Service Mobile App has the same Flow limitations as the Salesforce Field Service Mobile App, outlined in this article: Considerations for Using Flows in the Field Service Mobile App. Additionally:

Complex Conditions 
  • Conditions like FUNCTION 1 && (FUNCTION 2 || FUNCTION 3)are not currently supported.  
    • Will be supported in a future release.
  • WasSet , WasSelected and WasVisitedoperators are not currently supported at this time.
    • Will be supported in a future release. 
Global Error Handling 
  • Not currently supported.
    • Will be supported in a future release.

Lightning Components 
  • Limited to:
    • FileUpload
    • Lookup 
Comparing Strings to Global Constant Boolean Values 
  • No support for comparing record field types Text or Picklist to global constant values {!GlobalConstant.True} or {!GlobalConstantFalse}
    • Instead, these record field types can be compared to the string values 'true' and 'false'
Flow System Variables 
  • Limited to:
    • CurrentRecord
    • CurrentDateTime
    • CurrentDate
    • User
    • Organization
    • Flow
    • System
    • GlobalConstant
    • Profile
    • UserRole
Screen Component Types
  • Not currently supported:
    • Address
    • Dependent Picklists 
    • Display Image
    • Email 
    • File Upload (non-image file)
    • Name
    • Phone
    • Slider
    • Toggle 
    • URL
    • Section