The Axsy Field Service Mobile App allows users to customise Mobile App Settings. Currently, the available settings pertain to Smart Forms and their functionality. 

Login to the Axsy Field Service Mobile App

Navigate to Settings > Advanced Settings. Please see this article for more information on navigating the app: Navigation

Form Diagnostics 

The first option to toggle is Form Diagnostics. Enabling this setting will provide detailed error reports if there is an error within a Smart Form. 


Form Reload

1. The Form Reload toggle allows a user to refresh a Smart Form to update any changes that have been made to the Form in the Designer in Salesforce. 

  1. Select the refresh at the top right corner of the Smart Form. 
  2. Select Reload Form.

2. A message will display alerting the user that data may be lost. Tap OK

3. Then the user is prompted to Continue or Start new form

If Continue is selected, the Smart Form will retrieve data up to the current Step that the Smart Form was on when Reload Form was executed.